Lake, Neville  Krishtin Hickey <br/><br/>
Making customer service happen  a simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs 

 - Australia  Business + Publishing  2006 
 - xi, 112 p.  : ill.  ; 22 cm. 
<br/><br/><label>ISBN: </label>1875889515 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Service strategy--Delivering service--Service processes--Customer satisfaction--Service infrastructures--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / LAK