00706nam a22001457a 4500020002100000082001700021100003500038245013900073260004300212300003300255650013200288942000700420952011800427999001500545  a1875889515 (pbk)  a658.812bLAK  aLake, NevilleaKrishtin Hickey  aMaking customer service happenba simple and effective guide to achieving unbelievable customer satisfaction while reducing your costs  aAustraliabBusiness + Publishingc2006  axi, 112 p.b: ill.c; 22 cm.  aCustomer servicesvService strategyvDelivering servicevService processesvCustomer satisfactionvService infrastructuresvFMS  cBK  00104070aIMCbIMCd2012-08-16ePurchasedg195.00l0o658.812 LAKp5101r2012-08-16 00:00:00t1w2019-02-21yBK  c4249d4249