00514cam a2200109 a 4500020002000000082001700020100008500037245005700122260002700179300003500206650016300241  a354000243X (hb)00a658.406bBUS  aAugust-Wilhelm Scheer (editor)aFerri Abolhassan (editor)aWolfram Jost (editor)00aBusiness process change managementbARIS in practice  aBerlinbSpringerc2003  axiii, 290 p.b: ill.c; 24 cm. 0aOrganizational changeaReengineering ManagementvInformation technologyvChange managementvInformation and communicationvBusiness processvCase studiesvFMS