00576nam a22001337a 4500 8176493600 (pbk) 658.812 ROB Roberts-Phelps, Graham Customer relationship management how to turn a good business into a great one New Delhi Viva Books Private Limited 2003 230 p. : ill. ; 21 cm. Relationship marketing Customer relations-Management Relationship management Marketing skills Interactive media marketing Positive communications Exit questionnaires Segmentation FMS BK 0 0 0 0 IMC IMC 2012-08-16 Purchased: Progressive International 0 658.812 ROB 3169 2012-08-16 00:00:00 1 2019-02-21 BK 4256 4256