00673nam a22001577a 4500020002100000082001700021100001900038245004400057260003100101300003400132500002100166650016600187942000700353952014000360999001500500  a9812548920 (pbk)  a658.812bGRE  aGreen, Jack A.  aCall centers btechnology & techniques   aAustralia bThomson c2003  axii, 276 p.b: ill.c; 25 cm.  aIndex Included.   aCall centers aTelephone etiquette vCall monitoring vInstrument of communication vRate of speech vCustomer rapport vEffective listening  vVoice mail vFMS   cBK  00104070aIMCbIMCd2012-08-16ePurchased: Pak Book Corporationg624.00l0o658.812 GREp5472r2020-11-09 00:00:00t1w2019-02-21yBK  c4287d4287