Hartley, Peter Clive G. Bruckmann creator text New York Routledge/ Taylor and Francis Group 2002 monographic xvi, 382 p. : ill. ; 24 cm. Business communication Communication fundamentalism Organizational communication Effective writing style Interpersonal communication Communication change Organizational change Effective business documents Interpersonal skills FMS NCUK 658.45 HAR 0415195497 (pbk) 0415195500 (pbk)