Dale H. Besterfield  Carol Besterfield-Michna  Glen H. Besterfield... [et al.] <br/><br/>
Total quality management 

 - Noida  Pearson India education services Pvt.Ltd  2011 
 - xxi, 558 p.  : ill.  ; 23 cm. 
<br/><br/> Include References, Appendix and Index. 
<br/><br/><label>ISBN: </label>9788131732274 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences--Customer satisfaction--Employee involvement--Total quality management--Information technology--Quality control--Customer satisfaction --Benchmarking--Leadership--RSBM--FMS
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOT