00688nam a22001577a 4500 0 0 0 0 GGL GGL 2023-05-09 Purchased: 0 658.562 TOT 24298 2023-05-09 00:00:00 1 BK 51142 51142 9788131732274 (pbk) 658.562 TOT Dale H. Besterfield Carol Besterfield-Michna Glen H. Besterfield... [et al.] Total quality management Noida Pearson India education services Pvt.Ltd 2011 xxi, 558 p. : ill. ; 23 cm. Include References, Appendix and Index. Management sciences Customer satisfaction Employee involvement Total quality management Information technology Quality control Customer satisfaction Benchmarking Leadership RSBM FMS BK