00768nam a22001577a 4500952010000000999001700100020002400117082001700141100008300158245002900241260005800270300003400328500004400362650019700406942000700603  00104070aGGLbGGLd2023-05-09ePurchased:l0o658.562 TOTp24298r2023-05-09 00:00:00t1yBK  c51142d51142  a9788131732274 (pbk)  a658.562bTOT  aDale H. BesterfieldaCarol Besterfield-MichnaaGlen H. Besterfield... [et al.]  aTotal quality management  aNoidabPearson India education services Pvt.Ltdc2011  axxi, 558 p.b: ill.c; 23 cm.  aInclude References, Appendix and Index.  aManagement sciencesvCustomer satisfactionvEmployee involvementvTotal quality managementvInformation technologyvQuality controlvCustomer satisfaction vBenchmarkingvLeadershipvRSBMvFMS  cBK