Hira Imtiaz (404406) <br/><br/>
Does customer incivility hapmer employee's performance  : a study of hotel industry 

 - Lahore  (unpublished)  2021 
 - xi, 74 p.  : ill.  ; 29.5 cm.  +CD 
<br/><br/> Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM).  Includes appendices and bibliographic references  Thesis supervisor: Dr. Shazia Nouman 
<br/><br/>Registration no: F18C14G07008 Thesis (MS-PM)--Riphah International University, 2021 
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Science<br/>Hotel industry--Emotional exhaustion--Human resource--Employee performance--Customer incivility--Job performance--Self efficacy--MS-HR--RSBM
<br/><br/><label>Dewey Class. No.: </label>658  / HIR