00995nam a22002057a 4500 0 0 0 1 GGL GGL 2024-06-11 0 658 HIR 95826 2024-06-11 00:00:00 1 2024-06-11 TH 55021 55021 Riphah International University 658 HIR Hira Imtiaz (404406) Does customer incivility hapmer employee's performance : a study of hotel industry Lahore (unpublished) 2021 xi, 74 p. : ill. ; 29.5 cm. +CD Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM). Includes appendices and bibliographic references Thesis supervisor: Dr. Shazia Nouman Registration no: F18C14G07008 Thesis (MS-PM)--Riphah International University, 2021 English Management Science Hotel industry Emotional exhaustion Human resource Employee performance Customer incivility Job performance Self efficacy MS-HR RSBM TH