: a study of hotel industry Hira Imtiaz (404406) creator text Lahore (unpublished) 2021 monographic xi, 74 p. : ill. ; 29.5 cm. +CD Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM). Includes appendices and bibliographic references Thesis supervisor: Dr. Shazia Nouman Registration no: F18C14G07008 Thesis (MS-PM)--Riphah International University, 2021 English Management Science Hotel industry Emotional exhaustion Human resource Employee performance Customer incivility Job performance Self efficacy MS-HR RSBM 658 HIR