TY  - BOOK
AU  - Hira Imtiaz (404406)
TI  - Does customer incivility hapmer employee's performance: : a study of hotel industry
U1  - 658 
PY  - 2021///
CY  - Lahore
PB  - (unpublished)
KW  - Management Science
KW  - Hotel industry
KW  - Emotional exhaustion
KW  - Human resource
KW  - Employee performance
KW  - Customer incivility
KW  - Job performance
KW  - Self efficacy
KW  - MS-HR
KW  - RSBM
N1  - Submitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM); Includes appendices and bibliographic references; Thesis supervisor: Dr. Shazia Nouman; Registration no: F18C14G07008; Thesis (MS-PM)--Riphah International University, 2021
ER  -