01103nam a22002177a 4500952009600000999001700096040003600113082001300149100002500162245008800187260003200275300003900307500016900346500005300515500004100568502003400609502005800643546001200701650016500713942000700878  00104071aGGLbGGLd2024-06-11l0o658 HIRp95826r2024-06-11 00:00:00t1w2024-06-11yTH  c55021d55021  cRiphah International University  a658bHIR  aHira Imtiaz (404406)  aDoes customer incivility hapmer employee's performanceb: a study of hotel industry  aLahoreb(unpublished)c2021  axi, 74 p.b: ill.c; 29.5 cm.e+CD  aSubmitted in fulfillment of the requirements for the award of degree of Master of Science in Management (HR) to the Riphah School of Business and Management (RSBM).  aIncludes appendices and bibliographic references  aThesis supervisor: Dr. Shazia Nouman  aRegistration no: F18C14G07008  aThesis (MS-PM)--Riphah International University, 2021  aEnglish  aManagement ScienceaHotel industryvEmotional exhaustionvHuman resourcevEmployee performancevCustomer incivilityvJob performancevSelf efficacyvMS-HRvRSBM  cTH