Goodman, John A.  Peter North <br/><br/>
Customer experience 3.0  high profit strategies in the age of techno service 

 - Happer Collins Leadershipa  Happer Collins Leadershipb  Happer Collins Leadershipc  2024 
 - xi, 268 p. 
<br/><br/> Includes glossary and index. 
<br/><br/><label>ISBN: </label>9781400231072 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--Complaint management--Customer loyalty--Relationship marketing--Customer loyalty--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOO