00522nam a22001457a 4500 0 0 0 0 MLK MLK 2025-11-12 Purchased: Progressive International Agencies 5480.08 0 658.812 GOO 90521 2025-11-12 00:00:00 1 16230041 2025-11-12 BK 58866 58866 9781400231072 (pbk) 658.812 GOO Goodman, John A. Peter North Customer experience 3.0 high profit strategies in the age of techno service Happer Collins Leadership 2024 xi, 268 p. Includes glossary and index. Customer satisfaction Complaint management Customer loyalty Relationship marketing Customer loyalty FMS BK