TY  - BOOK
AU  - Goodman, John A.
TI  - Customer experience 3.0: high profit strategies in the age of techno service
SN  - 9781400231072 (pbk)
U1  - 658.812 
PY  - 2024///
KW  - Customer satisfaction
KW  - Complaint management
KW  - Customer loyalty
KW  - Relationship marketing
KW  - FMS
N1  - Includes glossary and index
ER  -