International spa association (ispa) foundation Gerrian,Dawn creator text Clifton Park Cengage Learning 2013 monographic x,341 p. :ill. ;23 cm. Includes glossary and index. Appendix Retail Management Beauty shops Physical fitness Health resorts Retail trade Mall management Customer service Online retailing RIPS 658.8 RET 9781111540777 (pbk) 11115407722(pbk)