Unlocking patients' expectations and satisfactions analyzing the healthcare workers' training and service quality - Bashir Ullah (41608) (Islamabad (unpublished), 2025)
Submitted in partial fulfillment of requirements for the degree of Master of Science in Healthcare Management to the Faculty of Management Sciences
Includes bibliographical references and appendix
Thesis supervisor: Prof. Dr. Muhammad Sarmad
Thesis (MS)--Riphah International University, 2025
English
Keywords: Healthcare management -- Patient satisfaction -- Service quality -- Patient expectation -- Hospital management -- FMS