TY - BOOK AU - Bashir Ullah (41608) TI - Unlocking patients' expectations and satisfactions: analyzing the healthcare workers' training and service quality U1 - 658.382 PY - 2025/// CY - Islamabad PB - (unpublished) KW - Healthcare management KW - Patient satisfaction KW - Service quality KW - Patient expectation KW - Hospital management KW - FMS N1 - Submitted in partial fulfillment of requirements for the degree of Master of Science in Healthcare Management to the Faculty of Management Sciences; Includes bibliographical references and appendix; Thesis supervisor: Prof. Dr. Muhammad Sarmad; Thesis (MS)--Riphah International University, 2025 ER -