TY - BOOK AU - Eyal, Nir TI - Hooked: How to Build Habit-Forming Products SN - 9780241184837 (hb) U1 - 658.575 PY - 2019/// CY - Canada PB - Penguin KW - Product design KW - Behavioral design KW - Consumer psychology KW - Hook Model KW - Variable rewards KW - User investment KW - FMS ER -