TY - BOOK AU - Harmon,Paul TI - Business process change: a business process management guide for managers and process professionals SN - 9780128158470 (pbk) U1 - 658.406 PY - 2019/// CY - Cambridge PB - Morgan Kaufmann Publisher KW - Electronic commerce KW - System design KW - Business process change KW - Business architecture KW - Decision management KW - FMS N1 - Includes appendices and index ER -