Thomas, Ann    Jill Applegate  <br/><br/>
Pay Attention  : how to listen, respond, and profit from customer feedback 

 - USA  John Wiley & Sons   2010 
 - xv , 205 p.  : ill .   : 23.8 cm.  
<br/><br/> Includes notes & index. 
<br/><br/><label>ISBN: </label>9780470563557 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Customer services--Customer reviews --Customer stories --Learning tools --Listening posts --RSBM--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO