TY  - BOOK
AU  - Thomas, Ann 
TI  - Pay Attention: : how to listen, respond, and profit from customer feedback
SN  - 9780470563557 (hb)
U1  - 658.812 
PY  - 2010///
CY  - USA
PB  - John Wiley & Sons 
KW  - Management sciences
KW  - Customer services
KW  - Customer reviews
KW  - Customer stories
KW  - Learning tools
KW  - Listening posts
KW  - RSBM
KW  - GLB-LHR
N1  - Includes notes & index
ER  -