00698nam a22001697a 450000500170000002000230001708200170004010000350005724500790009226000340017130000390020550000280024465001310027294200070040395201010041099900170051120260508174311.0  a9780470563557 (hb)  a658.812bTHO  aThomas, Ann a Jill Applegate   aPay Attentionb: how to listen, respond, and profit from customer feedback  aUSAbJohn Wiley & Sons c2010  axv , 205 p.b: ill .c : 23.8 cm.   aIncludes notes & index.  aManagement sciencesaCustomer servicesvCustomer reviews vCustomer stories vLearning tools vListening posts vRSBMvGLB-LHR  cBK  00104070aGGLbGGLd2026-04-16l0o658.562 ANNp119084r2026-04-16 00:00:00t1w2026-04-16yBK  c61655d61655