Szende, Peter <br/><br/>
Case scenarios in hospitality supervision 

 - United States of America  Delmar, Cengage learning  2010 
 - xviii, 202 p.  : ill.  ; 23 cm. 
<br/><br/> Included appendix, bibliographical references and index 
<br/><br/><label>ISBN: </label>9781428321403 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality management<br/>Human resource management--Team management--Customer service--Communication skills--Employee relations--Leadership--RIHCA--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>647.94068  / SZE