00545nam a22001217a 4500020002400000082001900024100001800043245004600061260006100107300003600168500006000204650015900264  a9781428321403 (pbk)  a647.94068bSZE  aSzende, Peter  aCase scenarios in hospitality supervision  aUnited States of AmericabDelmar, Cengage learningc2010  axviii, 202 p.b: ill.c; 23 cm.  aIncluded appendix, bibliographical references and index  aHospitality managementaHuman resource managementvTeam managementvCustomer servicevCommunication skillsvEmployee relationsvLeadershipvRIHCAvGLB-LHR