00593nam a22001457a 4500 0 0 0 0 GGL GGL 2026-04-16 Gift 0 647.94068 SZE 119103 2026-04-16 00:00:00 BK 61658 61658 9781428321403 (pbk) 647.94068 SZE Szende, Peter Case scenarios in hospitality supervision United States of America Delmar, Cengage learning 2010 xviii, 202 p. : ill. ; 23 cm. Included appendix, bibliographical references and index Hospitality management Human resource management Team management Customer service Communication skills Employee relations Leadership RIHCA GLB-LHR BK