TY  - BOOK
AU  - Szende, Peter
TI  - Case scenarios in hospitality supervision
SN  - 9781428321403 (pbk)
U1  - 647.94068 
PY  - 2010///
CY  - United States of America
PB  - Delmar, Cengage learning
KW  - Hospitality management
KW  - Human resource management
KW  - Team management
KW  - Customer service
KW  - Communication skills
KW  - Employee relations
KW  - Leadership
KW  - RIHCA
KW  - GLB-LHR
N1  - Included appendix, bibliographical references and index
ER  -