Gibson-Odgers, Pattie  <br/><br/>
The world of customer service 

 - USA  Thomson Corporation  2008 
 - x, 224 p.  : ill.  ; 27.4 cm. 
<br/><br/> Includes glossary and index 
<br/><br/><label>ISBN: </label>9780538730464 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Customer service--Consumer satisfaction--Customer need--Behaviors--Evaluation--RSBM--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>658.812  / GIB