00482nam a22001457a 4500 0 0 0 0 GGL GGL 2026-04-18 Gift 0 658.812 ODG 119148 2026-04-18 00:00:00 2026-04-18 BK 61711 61711 9780538730464 (pbk) 658.812 GIB Gibson-Odgers, Pattie The world of customer service USA Thomson Corporation 2008 x, 224 p. : ill. ; 27.4 cm. Includes glossary and index Management Customer service Consumer satisfaction Customer need Behaviors Evaluation RSBM GLB-LHR BK