TY  - BOOK
AU  - Gibson-Odgers, Pattie 
TI  - The world of customer service
SN  - 9780538730464 (pbk)
U1  - 658.812 
PY  - 2008///
CY  - USA
PB  - Thomson Corporation
KW  - Management
KW  - Customer service
KW  - Consumer satisfaction
KW  - Customer need
KW  - Behaviors
KW  - Evaluation
KW  - RSBM
KW  - GLB-LHR
N1  - Includes glossary and index
ER  -