Performance Research Associates <br/><br/>
Delivering knock your socks off service 

 - United States of America  Performance Research Associates  2006 
 - vii, 198 p.  : ill.  ; 23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780814473658 (pb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Hospitality industry--Frontline management--Client relations--Guest satisfaction--Service excellence--Staff training--RICHA
<br/><br/><label>Dewey Class. No.: </label>658.812  / PER