TY  - BOOK
AU  - Performance Research Associates
TI  - Delivering knock your socks off service
SN  - 9780814473658 (pb)
U1  - 658.812 
PY  - 2006///
CY  - United States of America
PB  - Performance Research Associates
KW  - Customer service
KW  - Hospitality industry
KW  - Frontline management
KW  - Client relations
KW  - Guest satisfaction
KW  - Service excellence
KW  - Staff training
KW  - RICHA
N1  - Includes index
ER  -