Stanley A Brown (editor) <br/><br/>
Customer relationship management  : a strategic imperative in the world of e-business 

 - Canada  John Wiley and Sons  2000 
 - xvii, 345 p.  : ill.   ; 23.5 cm. 
<br/><br/> Includes conclusion and appendix. 
<br/><br/><label>ISBN: </label>0471644099 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Customer relationship--Electron management --Strategic infrastructure--Customer satisfaction--Automotive industry--Customer retention--RSBM--GLB-LHR
<br/><br/><label>Dewey Class. No.: </label>658.812  / CUS