00643nam a22001577a 4500 20260506170519.0 0471644099 (hb) 658.812 CUS Stanley A Brown (editor) Customer relationship management : a strategic imperative in the world of e-business Canada John Wiley and Sons 2000 xvii, 345 p. : ill. ; 23.5 cm. Includes conclusion and appendix. Management sciences Customer relationship Electron management Strategic infrastructure Customer satisfaction Automotive industry Customer retention RSBM GLB-LHR BK 0 0 0 0 GGL GGL 2026-04-21 Gift 0 658.812 CUS 119200 2026-04-21 00:00:00 2026-04-21 BK 61796 61796