TY  - BOOK
AU  - Pachter,Barbara
TI  - When the little things count..and they always count: : 601 essential things that everyone in business needs to know
SN  - 9781569246252 (pbk)
U1  - 650.13 
KW  - Business
KW  - Accuracy
KW  - Precision
KW  - Consistency
KW  - Quality control
KW  - RSBM
N1  - include a finial note, acknowledgments
ER  -