Customer satisfaction towards hotel service quality
: customer satisfaction in hotel service
Kabtamu;Tadesse
creator
text
Germany
Lambert Academic Publishing
2013
monographic
v; 62 p. : ill. ; 22cm.
includes references and appendix
Hospitality Management
Customer Satisfaction
Perceived Service Quality
Complaint Handling
Likert Scale
Regression Analysis
259.53 KAB
9783846593752 (pbk)