TY  - BOOK
AU  - Kabtamu;Tadesse
TI  - Customer satisfaction towards hotel service quality: : customer satisfaction in hotel service
SN  - 9783846593752 (pbk)
U1  - 259.53 
PY  - 2013///
CY  - Germany
PB  - Lambert Academic Publishing
KW  - Hospitality Management
KW  - Customer Satisfaction
KW  - Perceived Service Quality
KW  - Complaint Handling
KW  - Likert Scale
KW  - Regression Analysis
N1  - includes references and appendix
ER  -