TY - BOOK AU - Stone,Bob TI - Successful direct marketing methods: : interactive, database and customer-based marketing for digital age SN - 9780071458290 (hb) U1 - 658.84 PY - 2008/// CY - United States of America PB - McGraw-Hill KW - Customer relationship management KW - Marketing management KW - Direct marketing KW - Database marketing KW - Sales strategies KW - Digital marketing KW - Telemarketing KW - RSBM N1 - Includes glossary and index ER -