Impact of waiting time on patient satisfaction, the mediating role of patient stress and moderating role of communication quality - Noor ul Ain Javeed (62627) (Islamabad (unpublished), 2026)
Submitted in partial fulfilment of the requirements for the degree of Master of Science in Healthcare Management to the Faculty of Management Sciences.
Includes bibliographical references and appendix
Thesis supervisor: Muhammad Saif ul Islam
Thesis (MS)--Riphah International University, 2026
English
Keywords: Healthcare management -- Communication quality -- Patient satisfaction -- Hospital services -- Patient stress -- FMS