TY  - BOOK
AU  - Robert Taggart
TI  - Meet your customers needs: : workbook 2
SN  - 9781423950684 (pbk)
U1  - 658.812 
PY  - 2006///
CY  - United States of America
PB  - Thomson Learning
KW  - Customer services
KW  - Marketing
KW  - Customer needs
KW  - Customer service
KW  - Consumer behavior
KW  - Marketing communication
KW  - Customer care
KW  - RSBM
N1  - Includes appendix
ER  -