TY  - BOOK
AU  - Woods, Robert H.
TI  - Leadership and management in the hospitality industry
SN  - 9780866123471 (pbk)
U1  - 647.94068 
PY  - 2010///
CY  - Michigan
PB  - American Hotel & Lodging Educational Institute
KW  - Hospitality management
KW  - Hospitality industry
KW  - Employee empowerment
KW  - Organizational change
KW  - Quality management
KW  - Conflict management
KW  - Workplace diversity
KW  - Team management
KW  - RIHCA
N1  - Includes index
ER  -