00543nam a22001337a 450000500170000002000230001708200190004010000360005924500570009526000600015230000350021250000200024765001420026720260817163857.0  a9780132447379 (hb)  a647.94068bBER  aBerger, FlorenceaJudi Brownell  aOrganizational behavior for the hospitality industry  aUnited States of AmericabPearson Education, Inc.c2009  axvii, 425 p.b: ill.c; 24 cm.  aIncludes index.  aHospitality industryaManagementvOrganizational BehaviorvHospitality ManagementvCustomer ServicevStaff DevelopmentvLeadershipvRIHCA