Berger, Florence Judi Brownell creator text United States of America Pearson Education, Inc. 2009 monographic xvii, 425 p. : ill. ; 24 cm. Includes index. Hospitality industry Management Organizational Behavior Hospitality Management Customer Service Staff Development Leadership RIHCA 647.94068 BER 9780132447379 (hb) 20260817163857.0