TY - BOOK AU - Berger, Florence TI - Organizational behavior for the hospitality industry SN - 9780132447379 (hb) U1 - 647.94068 PY - 2009/// CY - United States of America PB - Pearson Education, Inc. KW - Hospitality industry KW - Management KW - Organizational Behavior KW - Hospitality Management KW - Customer Service KW - Staff Development KW - Leadership KW - RIHCA N1 - Includes index ER -