Tisch, Jonathan M  Karl Weber <br/><br/>
Chocolates on the pillow aren't enough  : reinventing the customer experience 

 - New Jersey  John Wiley and Sons  2007 
 - xii, 256 p.  ; 23.5 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>978047043554 (hb) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospilality mangment<br/>Hospitality industry--Customer experiences--Customer challenges--Customer services--Customer relation--Customer diversity--RIHCA
<br/><br/><label>Dewey Class. No.: </label>647.94068  / TIS