00632nam a22001577a 4500 20260521175810.0 978047043554 (hb) 647.94068 TIS Tisch, Jonathan M Karl Weber Chocolates on the pillow aren't enough : reinventing the customer experience New Jersey John Wiley and Sons 2007 xii, 256 p. ; 23.5 cm. Includes bibliographical references and index. Hospilality mangment Hospitality industry Customer experiences Customer challenges Customer services Customer relation Customer diversity RIHCA BK 0 0 0 0 GGL GGL 2026-05-17 Gift 0 647.94068 TIS 119605 2026-05-17 17:21:48 1 2026-05-17 BK 62194 62194