Chocolates on the pillow aren't enough
: reinventing the customer experience
Tisch, Jonathan M Karl Weber
creator
text
New Jersey
John Wiley and Sons
2007
monographic
xii, 256 p. ; 23.5 cm.
Includes bibliographical references and index.
Hospilality mangment Hospitality industry
Customer experiences
Customer challenges
Customer services
Customer relation
Customer diversity
RIHCA
647.94068 TIS
978047043554 (hb)
20260521175810.0