TY  - BOOK
AU  - Tisch, Jonathan M
TI  - Chocolates on the pillow aren't enough: : reinventing the customer experience
SN  - 978047043554 (hb)
U1  - 647.94068 
PY  - 2007///
CY  - New Jersey
PB  - John Wiley and Sons
KW  - Hospilality mangment
KW  - Hospitality industry
KW  - Customer experiences
KW  - Customer challenges
KW  - Customer services
KW  - Customer relation
KW  - Customer diversity
KW  - RIHCA
N1  - Includes bibliographical references and index
ER  -